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At Snuffy Pets, we want every customer to be happy with their purchase, which is why we accept returns within 7 days of delivery for unused, unwashed products in their original packaging with tags intact; however, grooming items, feeding bowls, and customized products are not eligible due to hygiene reasons. In case of damaged or defective items, we kindly request customers to provide an unboxing video as proof to help us process the return quickly. Once we receive and inspect the returned item, we’ll notify you regarding approval, and if approved, a refund will be processed to your original payment method within 5–7 business days, while Cash on Delivery orders will be refunded via bank transfer. We’ll cover the return shipping cost for damaged or incorrect items, but please note that delivery/shipping charges are non-refundable.

At Snuffy Pets, we aim to deliver happiness to your doorstep as quickly and safely as possible.

• Processing Time: Orders are processed and dispatched within 1–2 business days after confirmation.

• Delivery Time: Standard delivery usually takes 3–7 business days, depending on your location. Metro cities may receive orders sooner, while remote areas may take a little longer.

• Shipping Charges: We offer free shipping on orders above ₹999. For orders below this amount, a small shipping fee will be applied at checkout.

• Order Tracking: Once your order is shipped, you will receive a tracking link via whatsapp to follow your package in real time.

• Delays: While we work with reliable courier partners, unforeseen delays (such as weather or logistics issues) may occasionally occur. We appreciate your patience and understanding.

✨ Our goal is simple – to make sure your pet’s favorite goodies reach you quickly, safely, and with lots of love.